Summary – Service Cloud
As you can see, reports and dashboards can provide extremely important data for managers and company executives. With them, not only can the customer service process be optimized, but adjustments ... Read MoreRead More
As you can see, reports and dashboards can provide extremely important data for managers and company executives. With them, not only can the customer service process be optimized, but adjustments ... Read MoreRead More
If you start a project that will be a significant undertaking, such as a long project of connecting internet messengers to Service Cloud, consider whether you want a ready-made application ... Read MoreRead More
These two tools streamline agents’ work and also improve customer service. Thanks to them, customers no longer wait longer for certain actions, ensuring quality and assuring them that their problem ... Read MoreRead More
Example: Agent John is a highly specialized agent with knowledge and multitasking skills. However, his multitasking only allows him to chat with two customers simultaneously and have one phone conversation ... Read MoreRead More
As you can see, creating queues is extremely simple. So, if you are working with Service Cloud and your help desk colleagues do not have this solution implemented, suggest making ... Read MoreRead More
Assigning cases is a crucial aspect of managing issues within a company. In a service desk department, the structure often consists of agents and team leads, with the service desk ... Read MoreRead More
Can Cases contain custom fields? Of course – they often even need to. Every company is a bit like a fingerprint: unique and unrepeatable. That is why they need different ... Read MoreRead More
I think we can skip the first two objects on the left because you are already a specialist in Accounts and Contacts, right? Cases are the fundamental object of Service ... Read MoreRead More
Luckily, someone recommended Service Cloud to the company. The company came to a meeting with a Salesforce partner and started talking. The team explained their problems, and right after that, ... Read MoreRead More
In the previous chapter, you read about custom applications available in AppExchange and solutions created by a group of fantastic people – Salesforce Labs. But what if we need something ... Read MoreRead More